This page will explain the insurance claims submission process for 1Life policyholders and their beneficiaries. When you make a claim you will be assigned a dedicated claims consultant to guide you through the process and help with any queries you might have.
Life cover policyholders, why not download and print the Beneficiary Instruction Sheet? It explains your policy, the claims process and waiting periods in some detail. File it with your will or policy document and help your loved ones claim quickly and easily.
Call one of our claim consultants on:
The documents you will be required to submit could include the following:
Life insurance
Funeral cover
Your consultant may ask you to provide 1Life with additional documents to assess the claim properly.
All claims will be processed efficiently and quickly.
For example, if the life assured did not tell 1Life that they smoked and then died of a smoking-related illness. This highlights the importance of being honest with a provider when you take out any form of cover. You should also read your policy documents carefully and notify your provider if any details are incorrect.